Refund policy

Cancellation, Return, Refund & Exchange Policy

At Zimal Fashion, customer satisfaction is our priority. Please read our policy carefully before placing an order.

Order Cancellation

Orders may be cancelled within 24 hours of placement.
A 10% cancellation fee will be deducted from the total order value.
After 24 hours, orders cannot be cancelled, modified, or refunded as processing begins immediately.
Zimal Fashion reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Failed or declined payment
- Suspected fraudulent activity

If an order is cancelled by Zimal Fashion before shipment, a full refund of the amount paid (if applicable) will be processed.

Return Policy

At Zimal Fashion, we strive to deliver products of the highest quality. As most of our products are prepared specifically for each order, we do not offer returns or exchanges under normal circumstances.

Returns are only considered in the following cases:

You received a defective or damaged product.
You received the wrong item.
The item has a manufacturing defect.

Any return request must be submitted within 48 hours of receiving your order.

Return Eligibility

To qualify for a return:

The item must be unused, unworn, unwashed, and in its original condition.
Original tags and packaging must be intact.
You must provide your proof of purchase (order confirmation or invoice).
Clear photos and/or videos of the issue must be provided.

Requests made after 48 hours of delivery will not be accepted.

How to Request a Return

To initiate a return:

Take clear pictures or videos showing the issue.
Keep your order confirmation and invoice ready.
Contact our Customer Support with:
- Order Number
- Full Name
- Email Address
- Phone Number
- Reason for return
- Supporting photos or videos

Contact Details

Email: fashionzimal@gmail.com

Phone: 0312-6141747

Our support team will review your request and respond as soon as possible.

Please do not send any items back without prior approval, as unauthorized returns will not be accepted.

Return Approval Process

If your return request is approved:

Our team will provide return instructions.
Customers are responsible for safely shipping the approved item back unless the return is due to our mistake.
After inspection, we may offer:
- A replacement item
- An exchange
- Store credit equal to the product value

Approved returns cover only the price of the product(s) and do not include shipping charges, stitching charges, or other service fees.

If your request is not approved, you will be notified within 5 business days.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

Damaged
Defective
Incorrect
Missing items

Exchange Policy

Exchanges are only offered for approved cases involving:

Defective products
Wrong items delivered
Manufacturing defects

We do not offer exchanges for:

Change of mind
Incorrect size selected by the customer
Color preference
Sale or promotional items

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or discounted items
Customized or stitched products
Gift cards
Products damaged due to misuse
Items returned without prior approval
Items without original tags or packaging

Refund Policy

As a general policy, Zimal Fashion does not offer refunds.

Refunds are only processed if:

An order is cancelled by Zimal Fashion before shipment.
A return is approved and an exchange or replacement is not possible.

If a refund is approved, it will be processed to the original payment method where applicable. Processing times may vary depending on your bank or payment provider.