Frequently Asked Questions

Orders & Shopping

How do I place an order?

Simply browse our collections, select your desired outfit, choose your size, and click "Add to Cart". Proceed to checkout and complete your payment securely.

Can I order a custom size?

Yes! We offer custom sizing on all our bridal and wedding wear. Please contact us at info@zimalfashion.pk with your measurements before placing your order.

How long does it take to process my order?

Standard orders are processed within 3–5 business days. Custom orders require 2–3 additional weeks. You will receive a confirmation email once your order is dispatched.

Shipping & Delivery

Do you deliver across Pakistan?

Yes, we deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and more.

How long does delivery take?

Delivery typically takes 3–7 business days depending on your location. Express delivery options are available at checkout.

Do you offer international shipping?

Yes, we ship internationally. International delivery times vary by destination. Please contact us for international shipping rates.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for items in their original, unworn condition with tags attached. Custom-sized orders are non-returnable.

How do I exchange an item?

To request an exchange, email us at info@zimalfashion.pk with your order number and reason for exchange. Our team will guide you through the process.

Product Care

How should I care for my outfit?

We recommend dry cleaning for all embroidered and embellished outfits. For lighter pieces, gentle hand wash in cold water is suitable. Always store in a cool, dry place away from direct sunlight.